Shipping & Delivery

Thank you for shopping with EmeraldsRing.com! We want to ensure that your experience with us is as smooth and enjoyable as possible, from browsing our exquisite collection of emerald rings, jade rings, moonstone rings, and engagement rings to the delivery of your stunning piece. This page provides detailed information about our shipping and delivery policies, so you can be fully informed when making a purchase with us.

If you have any questions or need further clarification, feel free to contact our customer service team—we’re here to help!

1. Shipping Overview

At EmeraldsRing.com, we are committed to providing a seamless and reliable shopping experience. Whether you are purchasing a custom engagement ring or a moonstone ring, we offer a variety of shipping options to meet your needs. We aim to process and ship your order as quickly as possible, with delivery timelines and fees varying depending on the destination and shipping method selected.

Domestic and International Shipping Options

• Domestic Shipping (USA): We offer various domestic shipping options for all orders within the United States. Whether you're located on the East Coast or West Coast, we have flexible delivery methods to suit your preferences.
• International Shipping: For our customers outside the U.S., we provide international shipping to many countries around the world. Shipping costs and delivery times may vary based on your location. You will be provided with the most accurate shipping options during the checkout process.

2. Shipping Methods

We offer several shipping methods to cater to the different needs of our customers. Shipping costs are calculated during the checkout process based on the shipping method you choose and your location.

Standard Shipping

• Delivery Time: 5-7 business days (for domestic orders). International shipping may take 7-14 business days, depending on the country.
• Shipping Cost: Free for domestic orders within the U.S. For international orders, shipping charges are based on the weight and destination of your order. These costs will be calculated at checkout.
• Tracking: You will receive an email with tracking information once your order has shipped, so you can follow its progress.

Expedited Shipping

• Delivery Time: 2-3 business days (domestic orders). Expedited international shipping may take 3-5 business days.
• Shipping Cost: Charges for expedited shipping will depend on your location and order size. These costs will be provided during checkout.
• Tracking: You will receive a tracking number to monitor your expedited shipment.

Overnight Shipping (USA Only)

• Delivery Time: 1 business day (available only for orders placed before 12 PM EST).
• Shipping Cost: The cost for overnight shipping will be calculated during checkout, based on the delivery address.
• Tracking: You will receive real-time tracking updates for overnight shipments.

3. Processing Time

Our goal is to process and ship all orders as quickly as possible. Here's what you can expect during our order processing time:

• In-Stock Items: Orders containing in-stock items are typically processed and shipped within 2-3 business days of order confirmation. If you select expedited or overnight shipping, we will do our best to process the order as quickly as possible, but please note that we may need additional time for order verification.
• Custom Orders: If you have purchased a custom ring (e.g., custom engravings or a bespoke design), processing times may be longer. Custom orders usually take 7-10 business days to create and ship, depending on the complexity of the design.
• Pre-Orders and Backordered Items: For items marked as pre-order or out of stock, we will provide an estimated shipping date during checkout. We will notify you if there are any significant delays with your order.

4. Shipping Fees

• Free Shipping: We offer free standard shipping on all domestic orders within the United States, regardless of order size. This includes rings from our emerald, jade, moonstone, and engagement ring collections.
• International Shipping Fees: For international orders, shipping costs will be calculated based on the size, weight, and destination of your package. Shipping fees will be clearly displayed during checkout. Please note that international shipping times may vary depending on the country and customs procedures.

5. Packaging

We take great care in ensuring that your ring reaches you in perfect condition. All orders are packaged in luxury gift boxes, which are perfect for gifting or safekeeping your precious item. Our packaging ensures that your ring is protected during transit and arrives in impeccable condition.

If you would like to include a personalized message or request special packaging, please contact our customer service team, and we will be happy to accommodate your request.

6. Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor your order’s status via the carrier’s website. We will also provide updates on any significant changes to your order’s shipping status.

If you are unable to track your order or have any issues with tracking, please reach out to us, and we will assist you in resolving the situation.

7. Shipping Restrictions

While we aim to serve customers around the world, there are a few countries to which we cannot ship due to international shipping regulations, customs restrictions, or carrier limitations. If you are located in a region where shipping is restricted, we will notify you during the checkout process.

Additionally, we do not ship to P.O. Boxes for certain international destinations, as some carriers do not allow delivery to these addresses.

8. Customs Duties and Taxes

For international orders, please note that customs duties, taxes, and import fees may apply once the package reaches your country. These charges are not included in the shipping fees and are the responsibility of the customer.

Customs policies vary by country, so we recommend contacting your local customs office to obtain more information about potential fees. EmeraldsRing.com is not responsible for any customs duties, taxes, or additional charges that may arise during the shipping process.

9. Delays and Shipping Issues

While we strive to deliver your order in a timely manner, EmeraldsRing.com cannot be held responsible for delays caused by factors beyond our control. This includes, but is not limited to, severe weather conditions, strikes, natural disasters, or any other event that could disrupt shipping.

If your package is delayed or you experience issues with your shipment, please reach out to us. We will do our best to assist you in resolving any shipping-related concerns.

10. Damaged or Lost Items

• Damaged Items: If your order arrives damaged or defective, please contact our customer service team within 7 days of receipt. We will provide you with instructions on how to return the item and arrange for a replacement or refund, depending on the circumstances.
• Lost Items: While we make every effort to ensure that your order reaches you safely, we cannot be held responsible for packages that are lost or delayed due to circumstances outside of our control, including shipping carrier issues. However, we will work with you to trace the package and resolve the issue as quickly as possible.

11. Returns and Exchanges

Please visit our Returns & Exchanges page for complete information on how to return or exchange an item. To summarize, we offer a 30-day return policy for most of our rings (excluding custom items). Returns must be in their original condition, and customers are responsible for the return shipping fees.

Custom-made items, engraved rings, or rings with personalized details are typically non-returnable unless there is a manufacturing defect or error.

12. Customer Support

Our customer support team is here to assist you with any shipping-related questions or concerns you may have. Whether you need to track your order, inquire about shipping fees, or resolve an issue, please don’t hesitate to contact us.

You can reach us through the following methods:

• Email: manger@emeraldsring.com
• Phone: +86 137 2548 3134
• WhatsApp: +86 13725483134
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• Contact Form: Fill out the contact form on our website, and we will get back to you as soon as possible.

13. Shipping Policies Summary

• Free domestic shipping on all orders within the U.S.
• Worldwide shipping available with calculated fees during checkout.
• Multiple shipping options, including expedited and overnight shipping.
• 30-day return policy for most items (excludes custom-made products).
• Tracking information provided for all shipments.
• Luxury packaging for every order, perfect for gifting.

Thank you for choosing EmeraldsRing.com. We are thrilled to help you find the perfect ring, whether it's an emerald engagement ring, a jade ring, or any other piece from our unique collection. We strive to deliver a smooth and satisfying shopping experience, from the moment you place your order to the arrival of your beautiful ring.

If you have any questions, don’t hesitate to get in touch with us! We’re here to help.