Welcome to EmeraldsRing.com! These Terms of Use govern your access to and use of our website, including all features, services, and content offered by us at EmeraldsRing.com, and apply to all users, including without limitation, visitors, customers, and those who contribute content to the website. By accessing or using this website, you agree to comply with and be bound by these Terms of Use. If you do not agree to these terms, please refrain from using our website.
1. Introduction
These Terms of Use (the "Terms") are designed to outline the rules and guidelines for the use of EmeraldsRing.com. We reserve the right to update or modify these Terms at any time, and any changes will be posted on this page. Please review these Terms periodically to stay informed of any updates. Your continued use of the website constitutes your acceptance of any changes or modifications to these Terms.
2. Website Access and Use
- Eligibility: To use EmeraldsRing.com, you must be at least 18 years old and legally able to enter into contracts. By accessing or using this site, you represent and warrant that you meet these criteria.
- Account Registration: To make purchases, track orders, or use certain features of the website, you may need to create an account. When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. If you suspect any unauthorized use of your account, please notify us immediately.
- Prohibited Use: You agree not to use the website for any unlawful purpose or to engage in activities that may damage, disable, or impair the website or interfere with other users’ access to the website. Prohibited activities include, but are not limited to, violating intellectual property rights, transmitting harmful software, or engaging in fraudulent transactions.
3. Product Information
- Product Descriptions: We make every effort to ensure that product descriptions, images, and pricing on EmeraldsRing.com are accurate. However, we do not guarantee that the product descriptions, prices, or other content on the website are error-free or complete. In the event that a product is listed at an incorrect price or with incorrect information, we reserve the right to cancel or modify your order.
- Product Availability: All products are subject to availability. While we strive to maintain stock levels, some items may be out of stock or discontinued. If a product is unavailable after you’ve placed an order, we will notify you and offer alternatives or a full refund.
- Custom Rings: If you purchase a custom ring (e.g., personalized with engravings or special designs), we cannot accept returns or exchanges unless the product is defective or there is an error in the customization process. Please double-check the details of your custom order before completing your purchase.
4. Pricing and Payment
- Pricing: All prices listed on EmeraldsRing.com are in USD unless otherwise specified. We reserve the right to change prices at any time without prior notice, but any changes will not affect existing orders that have already been processed.
- Payment Methods: We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other payment options as available on our checkout page. By providing your payment information, you represent and warrant that you have the legal right to use the payment method.
- Sales Tax: Sales tax will be applied to orders as required by law. The applicable sales tax will be added to your order during checkout based on your location.
5. Shipping and Delivery
- Shipping Policies: We offer various shipping options to domestic and international destinations. Shipping costs are calculated at checkout based on the shipping method selected and your location.
- Processing Time: Orders are processed and shipped within the time frame specified during checkout. For custom orders, please note that processing times may vary, and we will provide an estimated delivery date during the ordering process.
- Delivery Time: Delivery times are estimates provided by the carrier and are not guaranteed. Delays may occur due to circumstances beyond our control, including customs clearance or carrier delays. We are not responsible for delays caused by third-party shipping providers.
- International Orders: For international orders, you are responsible for any customs duties, taxes, or import fees that may apply in your country. We cannot control or predict these additional charges and recommend contacting your local customs office for more information.
6. Returns and Exchanges
- Return Policy: We want you to be fully satisfied with your purchase. If you are not completely happy with your purchase, we offer a 30-day return policy for most items, excluding customized products. Returns must be in their original condition and packaging. You are responsible for shipping the item back to us at your expense, and we recommend using a traceable shipping service.
- Exchanges: If you would like to exchange an item for a different size or design, please contact us within 30 days of receiving your order. We will guide you through the exchange process.
- Non-Returnable Items: Custom rings, engraved items, and products marked as "final sale" are non-returnable unless defective or damaged upon receipt.
7. Intellectual Property
- Ownership: All content on EmeraldsRing.com, including text, images, logos, designs, graphics, videos, and trademarks, is the property of EmeraldsRing.com or its licensors and is protected by copyright, trademark, and other intellectual property laws.
- Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use the website solely for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works of any content without our prior written consent.
8. User Content
- User Contributions: By submitting any content (e.g., reviews, comments, photos) to EmeraldsRing.com, you grant us a perpetual, royalty-free, worldwide, non-exclusive license to use, display, and distribute such content. You are responsible for ensuring that any content you submit does not violate the rights of others.
- Prohibited Content: You may not post or submit any content that is illegal, offensive, defamatory, or infringing upon the intellectual property rights of others. We reserve the right to remove any content that violates these guidelines or is deemed inappropriate.
9. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and protect your data. By using EmeraldsRing.com, you consent to the practices outlined in our Privacy Policy.
10. Limitation of Liability
- Disclaimer of Warranties: EmeraldsRing.com is provided "as is" and "as available." We make no warranties, express or implied, regarding the website’s availability, accuracy, or completeness. We do not guarantee that the website will be free from errors, viruses, or other harmful components.
- Limitation of Liability: In no event will EmeraldsRing.com, its affiliates, or its employees be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the website, including any errors in pricing or product descriptions. Our total liability for any claim relating to your use of the website will not exceed the amount you paid for the product(s) giving rise to the claim.
11. Indemnification
You agree to indemnify, defend, and hold harmless EmeraldsRing.com, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, or expenses arising from your use of the website, your violation of these Terms, or your infringement of any third-party rights.
12. Governing Law and Dispute Resolution
These Terms of Use are governed by and construed in accordance with the laws of the state in which EmeraldsRing.com is based, without regard to its conflict of law principles. Any dispute, claim, or controversy arising out of or relating to these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
13. Termination
We reserve the right to suspend or terminate your access to EmeraldsRing.com at our sole discretion if you violate these Terms of Use or for any other reason, without notice or liability. Upon termination, your right to use the website will immediately cease, and you must promptly stop using the website and any content obtained through it.
14. Miscellaneous
- Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
- Entire Agreement: These Terms of Use, along with our Privacy Policy and any other policies or guidelines posted on the website, constitute the entire agreement between you and EmeraldsRing.com regarding the use of the website.
15. Contact Us
If you have any questions or concerns about these Terms of Use, please contact us at:
- Email: manger@emeraldsring.com
- Phone: +86 137 2548 3134
- WhatsApp: +86 13725483134
Thank you for choosing EmeraldsRing.com! We are honored to be part of your journey and are committed to providing exceptional service and fine jewelry for all of life